Job Title: Showroom Coordinator
Employment Status: Part-Time
Salary: $24.00 p/h
A Brooklyn Navy Yard Development Corporation business is seeking a Showroom Coordinator. We are a growing e-commerce fashion brand that creates menswear-inspired apparel fit for a range of female and non-binary bodies. We are based in the Brooklyn Navy Yard and are looking for someone who is passionate about helping our customers find the fit they need and answer any styling questions that may come up.
Role is part-time, M,W,F – 10am-6pm
Qualifications:
● Minimum 1 year of Showroom Coordinator or account management experience.
● Bachelor’s Degree preferred
● Strong ability to affirm customers and help them feel authentic.
● Bachelor’s Degree preferred Strong computer skills (Gmail, POS).
● Outstanding interpersonal/customer service and communication skills
● Strong ability to upsell
● Bonus: familiar with online ticketing systems, e-commerce
Responsibilities:
● Customer service: Greet visitors, give customers suggestions, and ensure customer
satisfaction
● Sales: Schedule appointments for customers, place orders, and assist with sales
transaction
● Showroom maintenance: Maintain the showroom’s appearance, including product
arrangement and display setup
● Process returns from customers
● Communication: Communicate with customers by phone, email, video call and in
person
● Ability to maintain individual task list, and be an independent worker
● Handling daily administrative tasks
● Helping customers select suitable merchandise for themselves and as gift and giving
sizing recommendations based on our company data
● Input customer information in a CRM system
● Stay up to date on new products and company news by attending meetings and
following outward communications
● Establish positive relationships within our small group of team members.
● Growth opportunities depending on experience and interest.