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Coordinator, Tenant Services

Job Title: Coordinator, Tenant Services

Employment Status: Full-time, Non-exempt

Department: Property Management

Reports To: Senior Manager, Property Management

Salary: $55,000 - $60,000

This is an onsite position reporting to the Brooklyn Navy Yard Monday-Friday, 8am-4pm

 

Summary

The Brooklyn Navy Yard Development Corporation (BNYDC) is the not-for-profit corporation that serves as the real estate developer and property manager of the Yard on behalf of its owner, The City of New York (the City). BNYDC constantly strives to provide an environment in which businesses and careers can take root and grow.

This role coordinates the day-to-day activities of the building staff and contract services to fulfill the needs of BNY tenants. They will develop and maintain strong working relationships with tenants within our ecosystem and ensure concerns are resolved in a timely manner. They will also provide general administrative and accounting support for the Property Management team.

 

Areas of Responsibility
  • Provide excellent customer service and maintain good relationships with BNY tenants & vendors
  • Act as the first point of contact for tenant service calls, requests, and issues. Direct requests to the appropriate staff and track open issues to resolution.
  • Manage Work Order workflow, including issuing and obtaining approvals for work order requests, preparing and analyzing Work Order reports, and making recommendations for process improvements
  • Help tenants navigate their Tenant Manual as needed for questions related to building policies and procedures
  • Prepare vendor service contracts and obtain vendor bids for special work and/or services
  • Obtain and file tenant and vendor documentation/paperwork and contact lists
  • Assist with billing by processing invoices, updating the accounting system, preparing sundry billings, producing purchase orders, obtaining W-9 forms and Certificates of Insurance (COI), etc.
  • Handle general administrative tasks such as answering phones, ordering supplies, preparing spreadsheets and reports, greeting visitors, attending meetings and taking notes, and other related duties
  • Maintain correspondence between BNYDC metering companies (e.g. Energy Spectrum and Bay City)
  • Coordinate with the Security team and other BNYDC departments to create and post building notices as needed

The above duties and responsibilities are not intended to limit specific duties and responsibilities of this position.  It is not intended to limit in any way the authority of supervisors to assign, direct and control the work of employees under their supervision.

Required Skills and Abilities
  • Strong project management, planning, and organizational skills
  • Strong communication skills across all levels of the organization, both oral and written
  • Strong multi-tasker with the ability to manage multiple deadlines, and prioritize work requests
  • Strong attention to detail with experience in data entry, scheduling, and filing
  • Proficient at preparing professional memorandums, letters, reports, documents, etc.
  • Ability to establish and maintain good working relationships with tenants, contractors, sub-contractors, clients, and employees
  • Ability to look for new ways to improve internal processes and workflows
  • Proficient in Microsoft Office with advanced knowledge of Word, Outlook, and Excel
  • Experience with Yardi or other real estate related tools preferred
Qualifications
  • 2+ years of experience in office administration, accounting, or tenant services required
  • Highschool diploma or GED required; College degree preferred
  • Experience with account payables, receivables, budgets, and expenditure control preferred
  • Experience providing business-to-business customer service preferred (in a real estate office is a plus)

Benefits

BNYDC is proud to offer a comprehensive benefits package for eligible employees. Some of the highlights include:

  • Employer-funded pension plan, with annual contributions up to 14% of your salary
  • Full medical, dental, and vision coverage options starting Day 1 of employment
  • Annual HRA (health reimbursement arrangement) of $6,000 to cover out-of-pocket medical expenses
  • Tuition reimbursement
  • Employer-funded Basic Life/AD&D coverage
  • 12 weeks paid parental leave
  • Teledoc & TotalCare EAP memberships
  • Transit/Commuter & Let’s Ride NYC (Citi Bike) benefits
  • Discounted pet insurance through MetLife
  • 4 weeks of PTO, paid sick leave, and Summer Fridays!
Click Here to Apply!